Shipping & Returns
Learn about our shipping policies and hassle-free returns for all products purchased from us.
Shipping
Learn about our shipping policy for all products purchased.
Additional Shipping Information
Please note that we only ship to the United States (excluding Hawaii, Alaska, and other non-connected states or properties).
Our handling time for orders is 1-2 business days between placing the order and shipping it. This allows us to ensure that your order is carefully prepared and packaged before it begins its journey to you. If you experience any issues with your shipment, please do not hesitate to contact us, and we will do our best to resolve the issue as quickly as possible.
Order Tracking
Stay informed about your order! Use the tracking number provided along with the carrier service to check your order status and delivery updates quickly.
Please note that shipping times may be affected by holidays, weekends, and other factors outside of our control.
Returns
Learn about our return procedures for all products purchased.
Damaged Goods
If you receive a damaged product, please contact us within seven days of receiving your order. We will work with you to either issue a refund or send a replacement product, whichever you prefer. Please be prepared to provide photos of the damaged product and packaging to expedite the process.
Return Policy
At Candle House Lane, we take pride in offering high-quality products to our customers. We understand that sometimes, despite our best efforts, things may not go as planned. If you receive a damaged product or have an issue with your order, we have a clear and straightforward refund policy to ensure your satisfaction.
Issues with Products
If you have an issue with your product, please contact us within seven days of receiving your order. We will work with you to understand the problem and provide a solution that meets your needs. We may offer a refund, replacement, or exchange, depending on the issue. In all cases, we will do our best to resolve the problem quickly and fairly. Our goal is to ensure every customer is completely satisfied with their purchase. If you have any questions or concerns, please don't hesitate to contact us.
Contact Us
For questions regarding shipping and returns, please reach out to us via the form below.